Privacy Policy

1. Company Information

Company Name: Queue Inc.
Address: THE HUB Ginza OCT, 8-17-5 Ginza, Chuo-ku, Tokyo 104-0061, Japan

2. Information We Collect

We may collect the following types of information:

• Information you provide through our contact form, free-tool account registration, or free diagnosis application (name, email address, company name, phone number, and other information you choose to provide)
• Website URLs and related metadata submitted for LLM visibility and AI SEO analysis
• Access log information (IP address, browser information, referrer, access date and time, etc.)
• Usage data and behavioral history collected through cookies and similar identifiers
• Email consent status (privacy policy agreement time, marketing email opt-in status and time)

3. Purpose of Use

We use the collected information for the following purposes:

• To provide and improve our services (LLMO visibility and AI SEO analysis and reporting)
• To respond to inquiries and provide necessary communications
• To deliver free-tool / diagnosis results and reports, manage accounts, and send operational notices
• To analyze access patterns and understand usage trends for service improvement
• To send service announcements and promotional communications (including seminar/webinar invitations, newsletters, and campaign information —only with your prior explicit consent)
• To prevent unauthorized use and ensure security

Transactional emails required to provide the service (e.g. report delivery, application confirmation, password reset) may be sent regardless of marketing email consent.

4. Promotional Emails (Opt-in)

Advertising or promotional emails (seminars, newsletters, etc.) are sent only to individuals who have opted in via a checkbox or equivalent control on our forms. Entering an email solely to view free-tool results or receive a diagnosis report does not constitute consent to receive promotional emails. You may withdraw consent at any time via the unsubscribe link in each email or by contacting us.

5. Cookies and Analytics Tools

To understand usage patterns and improve our services, we may use cookies and similar technologies, including the following analytics tools:

• Google Analytics

These tools may use cookies to collect anonymized traffic data. You can restrict or disable cookie usage through your browser settings, but this may affect some features of our service.

* Please refer to each provider's website for their terms of use and privacy policies.

6. Integration with LLMs and External Services

Our service may integrate with external search services and large language model (LLM) APIs to analyze and improve LLM visibility and AI search mentions for client websites.

• We may retrieve publicly available information (text, metadata, etc.) from target websites and send it to models or external services for analysis.
• Analysis is limited to publicly available information. Personal information you submit through forms is never sent to external LLM APIs.

Data handling by external services is subject to each service provider's terms of use and privacy policies.

7. Third-Party Disclosure

We will not provide personal information to third parties without your consent, except as permitted by law. We may engage cloud service providers or other contractors for data processing as part of our service operations, and we ensure appropriate management and supervision of such contractors.

8. Security Measures

We implement reasonable security measures to prevent unauthorized access, loss, alteration, or leakage of collected information, including access control, encryption, and log management.

9. Retention Period and Deletion

We retain collected information for as long as necessary to achieve the purposes of use. After those purposes have been fulfilled, or upon your request for deletion, we will delete the information appropriately, except where retention is required by law.

Records related to consent for promotional emails may be retained to the extent necessary after unsubscribe, in order to confirm consent status and prevent re-sending.

10. Your Rights

Upon your request, we will respond to requests to disclose, correct, suspend use, or delete your personal information that we hold. You may also request to stop receiving promotional emails. For specific procedures, please contact us using the information below.

11. Contact Us

For questions or concerns about this policy and our handling of personal information, please use the contact form on this website.

12. Policy Updates

This policy may be updated without prior notice in response to legal changes or changes to our services. We will announce significant changes on this website.